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Privacy Policy  

This Privacy Policy describes how your personal information is collected, used, and shared when you visit our website. We take your privacy SERIOUSLY and will take all measures to protect your personal information. 



When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse our website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our website, and information about how you interact with our website. We refer to this automatically-collected information as “Device Information.”


We collect Device Information using cookies. Cookies are small pieces of data stored on a site visitor's browser, usually used to keep track of your movements and actions on a site.


There are two types of cookies:


  • Session (Transient) cookies: These cookies are erased when you close your browser and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify the user.

  • Persistent (Permanent or Stored) cookies: These cookies are stored on your hard drive until they expire (i.e. they are based on the set expiration date) or until you delete them. These cookies are used to collect identifying information about the user, such as Web surfing behaviour or user preferences for a specific site.


For more information about cookies, and how to disable cookies, please visit



We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with our website, and to assess the success of our marketing and advertising campaigns).




Your data are stored on secure servers behind a firewall. All direct payment gateways used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.




We may send personally identifiable information about you to the third parties when we have your consent to share the identifiable information for the following purposes:

  • To provide the product or service you have requested

  • To send the information to the third parties who work on behalf of Crochet Owl to provide a product or service to you (Without your consent, these third parties do not have any right to use the personally identifiable information we provide to them beyond what is necessary to assist us.)


We use Google Analytics, which relies on a number of persistent and session cookies, to help us understand how our customers use our website--you can read more about how Google uses your Personal Information here:  You can also opt-out of Google Analytics here:


Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.




By using our website, you consent to the collection and use of this information by Crochet Owl. If you don’t want us to process your data anymore, please contact us at ‘Contact Us’




We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.




Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.




We reserve the right to modify this privacy policy at any time, which we will notify you via e-mail so that you are aware of the changes. 




For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please do contact us.

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